…and I just was. I noticed a really nice twist on the old restaurant secret shopper scheme. According to this article, Five Guys Burgers & Fries hires secret shoppers to find people who are doing things right. So instead of feeding a fear-based culture of screwing up and getting caught, they find ways to highlight people who are getting it right. And by doing secretly, they’re probably getting around the apple polishers who only do it right when they think it counts….because really, it always counts.
Funny how your perspective really influnces how your solve you problems.